Clarence Chambers
First Floor
28 Clarence Street
Southend-on-Sea
SS1 1BD
Terms & Conditions
Introduction
When entering our premises, there are CCTV cameras for everyone's safety. By agreeing to enter the premises when meeting your counsellor/trainer you are consenting to be recorded. This data is kept on a secure server and deleted after 6 months. We assume you consent unless you say otherwise.
We may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes.
How we collect information
The website is not designed to collect personally identifiable visitor information, and therefore we only occasionally receive individual information from visitors.
Visitors choosing to write to us using any forms on the site give their explicit consent (as per GDPR) to being contacted by Counselling training Hub in association with their communication, using the personal details submitted on the form. Such enquiries may be passed to the relevant department for appropriate response; however personal details received in this manner will not be logged by the website and not given to third parties outside of Counselling training Hub.
When you use the site, you consent to the collection, storage, use, disclosure and other uses of your personal Information as described in this Privacy Policy.
We receive your Personal Information from various sources:
When you voluntarily provide us your personal details in order to register on our Site;
When you use or access our Site in connection with your use of our services;
From third party providers, services and public registers (for example, traffic analytics vendors).
What information we collect and how we use it
We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.
We may use the information for the following:
- Communicating with you – sending you notices regarding our services, providing you with technical information and responding to any customer service issue you may have
- To communicate with you and to keep you informed of our latest updates and services
- To serve you advertisements when you use our site
- To market our websites and products
- Conducting statistical and analytical purposes, intended to improve the site.
In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third party placement provider.
- Hosting and operating our Site
- Providing you with our services
- Storing and processing such information on our behalf
- Serving you with advertisements and assist us in evaluating the success of our advertising campaigns and help us retarget any of our users
- Providing you with marketing offers and promotional materials related to our site and services
- Performing research, technical diagnostics or analytics
Insurance
As required by The National Counselling Society and their code of ethics, we are personally covered with professional liability & personal indemnity insurance. It's a legal requirement for each student to have their own professional liability & personal indemnity insurance in place from the moment they see their first client when beginning placement.
The property has it's own buildings insurance.
Copyright notice
The works of authorship contained in this website, are owned, except as otherwise expressly stated or adapted from the creative commons, by Therapy for Life. Except as otherwise expressly stated herein, they may not be copied, transmitted, displayed, performed, distributed (for compensation or otherwise), licensed, altered, framed, stored for subsequent use, or otherwise used in whole or in part in any manner without the owner’s prior written consent, except to the extent permitted by the Copyright Act of 1976 (17 U.S.C. § 107), as amended, and then, only with notices of the owner’s proprietary rights. You may download information and print out a copy for your personal use, so long as you do not remove any copyright or other notice as may be contained in information, as downloaded.
User rights
You may request to:
- Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information.
- Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format.
- Request rectification of your personal information that is in our control.
- Request erasure of your personal information.
- Object to the processing of personal information by us.
- Request to restrict processing of your personal information by us.
- Lodge a complaint with a supervisory authority.
However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements.
If you wish to exercise any of the aforementioned rights, or receive more information, please contact our Data Protection Officer (“DPO”) using the details provided below:
Neil Ashdown
neilashdown@hotmail.co.uk
Retention
We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing basic information such as name, dates of course attendance and pass date along with some communications and anything else as required by applicable laws and regulations.
We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.
Cookies
We and our trusted partners use basic cookies and other technologies in our related services, including when you visit our Site or access our services.
A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.
Cookies do not contain any information that personally identifies you, but personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies.
Third party collection of information
Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to.
This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Privacy Policy.
Workshop and course regulations
We reserve the right to cancel or change the time or date of a course.
We reserve the right to turn away any individual or group from a course.
Deposits are non refundable up to a month before each course starts. Once signed up, you are expected to pay the full and entire course fee. In extenuating circumstances, your case may be considered for refund partial or fully.
If a lesson is postponed for any reason, we will arrange for a new date for the lesson. If you are unable to attend the new date, we can pass on the lesson information to you afterwards.
Policies held by this company available on site and on request
Safeguarding Vulnerable Adults
Safeguarding Children
Lone Worker
Health & Safety
Equality & Diversity
Suicide Protocol
Updates or amendments
We reserve the right to periodically amend or revise the Terms & Conditions. Material changes will be effective immediately upon the revised display.
How to contact us
If you have any general questions about the site or the information we collect about you and how we use it, you can contact us at manager@counsellingtraininghub.co.uk